Welcome to Alzahra Store. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase. If you do not agree, you may discontinue using our website.

1. General Information

Alzahra Store is an online shopping platform operating in Pakistan. We provide a wide range of products including baby toys, fashion, beauty items, household essentials, gift items, and smart gadgets. These Terms govern your use of our website and services.

2. Eligibility

To place an order, you must be at least 18 years old or under the supervision of a parent/guardian. By using our website, you confirm that all information you provide is accurate and complete.

3. Products and Pricing

  • We strive to ensure all product descriptions, prices, and availability are accurate.

  • Prices are subject to change without prior notice.

  • Product colors may vary slightly due to photography and screen settings.

4. Orders and Payment

  • Orders are confirmed once payment is received or, in case of Cash on Delivery (COD), once you place the order.

  • We accept secure payments through multiple channels, including COD, bank transfer, and digital wallets (e.g., Easypaisa, JazzCash).

  • Alzahra Store reserves the right to refuse or cancel any order due to incorrect information, stock unavailability, or suspicious activity.

5. Shipping and Delivery

  • We deliver across Pakistan. Delivery timelines may vary depending on location.

  • Delays may occur due to unforeseen circumstances (e.g., weather, logistics). Alzahra Store will not be liable for such delays.

  • Shipping charges (if any) will be mentioned at checkout.

6. Returns and Refunds

  • Returns are accepted only for damaged, defective, or incorrect products.

  • Customers must request a return within 3 days of delivery.

  • Refunds will be processed once the returned product is inspected and approved.

  • Certain items such as personal care products may not be eligible for return due to hygiene reasons.

7. Intellectual Property

All content on our website, including logos, images, designs, and product descriptions, is the property of Alzahra Store. Unauthorized use or reproduction is strictly prohibited.

8. User Responsibilities

By using our website, you agree:

  • Not to misuse our platform for illegal or harmful purposes.

  • Not to attempt unauthorized access to our systems.

  • To provide accurate details when placing an order.

9. Limitation of Liability

Alzahra Store is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

10. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be subject to the jurisdiction of local courts.

11. Changes to Terms

Alzahra Store reserves the right to update or modify these Terms & Conditions at any time. Customers are encouraged to review this page periodically.